Advanced Urgent Care | Kaiser Permanente South Baltimore County Medical Center

Krios 8 months ago

4 hours sitting in urgent lobby in severe pain. Wasnt given any ibuprofen after the doctor told me he would. Bathrooms were filthy. Security was having arguements with patrons. What am I even paying for? I come to the hospital once in a blue moon and everytime I've been here its awful. This hospital has no respect for their patients. I would have been better off just sitting at home resting. Instead I sat in a lobby where you can't even lay on the chairs and with the exception of the doctor and radiologist, nobody cared about my time or how I felt. Im seriously considering dropping kaiser. I cannot go through this everytime I am sick. Its disgusting. IN RESPONSE TO KPs RESPONSE: Generic response. Probably automated. Thats the level of care you can expect. If Kaiser has a response to these complaints it can post it for everyone to see.

Tamo N. a month ago

They should rename this place “Torture Care” instead of Urgent Care. I came in with severe pain in both knees and waited over 3 hours and 20 minutes. After reading in ChatGPT my symptoms, started begging for an X-ray, per ChatGPT the doctor couldn’t do anything without it, yet I still waited more than 2 hours just for the X-ray. By the end, I was having panic attacks, a headache, and stomach pain from the stress and pain. I finally left because I could at least take pain medication at home instead of waiting any longer. Completely unacceptable for a place that calls itself “urgent care” and does even provide Advil or Ibuprofen for pain management. Please save yourself and don’t waste your time in this place. Forgot to mention, there was only 3people in front of me in waiting area, not even busy for the excuse to wait for 3 hrs and 20 minutes. As soon as I got X-ray results on my app I left that horrible place. Planning to cancel this miserable insurance plan too.

Robin Westerfield 10 months ago

If I could leave 0 stars ⭐️ I would…. This is the worst urgent care. Patients have been here 10 hrs without being seen. Only 1 doctor on call. The nurses are telling patients it should be long before they get seen knowing it will be hours before they get to a room. The staff in the back have been extremely ignorant to the patients, when they are asked how much longer until they are called.. A patient had to wait 5 hrs just to be told she had an UTI.

Jamie Goldberg 6 months ago

Excellent care provided to my 6yo. He was seen, diagnosed, and trasnferred to a children's hospital for surgery within 2 hours. Dr Ihezie was kind, calm, and efficient. Nurse Ashley P started the fastest and most painless IV i've ever seen in a crying child! Nurse Sandy K took care of us as if we were family. Thank you!

addy parrott a year ago

I did not want to come here in the first place, but it was much worse than I expected. I was unable to get an appointment with any doctors at any of the local Kaiser’s within the next 4 days, so I decided to just give this a try. The wait times are incredibly long, but they don’t tell you that. I checked the online busy meter before coming and it said that it was not busy. Then I arrive and there’s 20 people waiting. The staff say “I’m not sure how long it’ll be until you see the doctor.” I waited for 3 hours just to get some antibiotics for an ear infection and because it was not deemed an “emergency” several people who arrived hours (yes hours) after me were seen before me. The front desk staff was incredibly rude when I finally inquired about how much longer it would be. I finally decided to leave after waiting for 3 hours. It is a complete waste of time. I will never come here again and neither should you.