UM Urgent Care | Downtown Campus

Antonio Jones a month ago

I myself and my immediate family we go to Saint Joseph and we switched from Jon Hopkins to Saint Joseph because we honestly felt like it was a really good hospital when he cared, but I must say how disappointed I am to find out that my brother-in-law started to lose weight very quickly. He was about 180 pounds and he started throwing up every time he ate and something was going on with him. We just didn’t know what he went to university of Maryland and eventually they found out that he had some type of blockage preventing him from being able to swallow food it was so bad that he went from 180 pounds to 110 pounds very quickly and once they found out what was wrong with him, they sent him home instead of telling him to go to the emergency room and seek help, he went to them for help and he was told they would schedule a surgery and in my opinion I felt like no we can’t wait for a schedule surgery. You should go to the emergency room and the doctor should’ve told you that you’ve lost weight too quickly and you’re not eating any food. We all know the body needs food. Your organs can shut down. He said the doctor told him that he could wait for surgery and we noticed to be true because we were on the phone with him while he was at the doctors I couldn’t take it anymore, and he finally went to the emergency room yesterday they kept him. Of course his heart rate was low and he was literally on the urge of I don’t wanna say I am just so disappointed in the doctors. I am looking to file a complaint against his doctor, the one that he saw and all the doctors that was involved in his care because no one told him you need to go to the emergency room and get emergency help. Everyone made him feel like he had to wait for the surgery and so it got so bad we had to literally forced him to go to the emergency room. people look at doctors and say if he didn’t tell me, I should go to the emergency room. Maybe I don’t have to go and I understand why he thought that but my opinion is he couldn’t wait no longer

Sandy Thomson 2 months ago

This clinic should be shut down. The staff there provides service grudgingly; they are discriminatory and show absolutely no desire to work. They denied me a physical examination for which Dr. an employee of a Maryland hospital—had referred me, even going so far as to schedule an appointment for me at that facility for today. A rude woman called me to cancel my appointment, claiming that Dr. William was not authorized to schedule appointments for me there. They told me to go elsewhere to make an appointment—as if they were going to perform my physical exam for free! The service is abysmal; if they are going to deny medical services and care, they ought to close this place down. I am giving one star only because, unfortunately, a zero-star option is not available.

Karina Chandler 5 months ago

I’m not really sure why they made the decision to replace their computers(so they can’t see any patients for at least an hour is what I was told) in the middle of the day. That’s generally something that, for most businesses especially an urgent care, should be done after hours. My experience with University of Maryland, as a whole, has been terrible. Don’t waste your time or money at a UMMC facility, just go to Hopkins or MedStar for urgent care

Ki 8 months ago

Was visiting Baltimore for the weekend and my throat was hurting so I went to the urgent care. I don’t know if that’s how service normally is or if it was because I was an “out of towner “ but the service was really great. I can’t remember the 2 ladies names but they were so wonderful. I was in and out with antibiotics within 2 - 2 1-2 hours and able to enjoy my weekend. Thanks again

Aiyner Jackson a year ago

My mother recently took my little sister to UM Urgent Care | Downtown Campus for a sprained ankle, and the experience was disappointing and upsetting. A nurse took her pulse and blood pressure, but no one took her weight during the visit. Despite that, her after-visit summary included a recommendation to “lose weight,” which felt completely unnecessary and inappropriate—especially since her weight had nothing to do with her injury and was never discussed. What made it worse was the wording of the recommendation. It referenced reaching out to her provider using he/him pronouns—which happens to match her actual primary care doctor. That made it feel personal, not a generic note. It seemed like the medical assistant, Dania, looked at her chart and decided to include the comment deliberately. That’s unacceptable. My little sister left the visit feeling judged and shamed rather than cared for. Patients deserve respectful, individualized care—not targeted comments or assumptions. I truly hope this review encourages better, more compassionate treatment going forward.