NextCare Urgent Care, Phoenix (W McDowell Rd)

yadel sandoval 3 weeks ago

Gloria and Karen, front office were very nice and made the check in process easy. The back office staff Natalia and Yesenia were very kind and patient with my daughter when having her vitals taken. Provider Sharnette Washington had excellent bedside manners along with listening skills. She made my daughter feel comfortable and addressed all of our concerns without feeling rushed. I would highly recommend this provider and clinic.

viviane ramirez 5 months ago

I ONLY GIVE 1 stars to this establishment. What is a sense of making an online appointment if you do not get seen on time completely unprofessional the whole staff. Walk-ins take over priority of online appointments this I found out today. SMH completely rude and what really got me front desk will sit there Carry conversation with each other. Rather than attend to the patient that are coming in . Wait time was just insanely ridiculous On a sidenote, what kind of thing is this? It’s evident that I am completely dissatisfied hence The reason why I was trying to leave no stars on there, but isn’t it funny and ironic that you have to leave at least one star for a be able to have a post be reviewed on here this is just insanely ridiculous. It’s unfortunate as I read the other reviews on this clinic that they experience the same thing that I pretty much went through today no empathy whatsoever and the staff all there needs to get revamped they’re completely completely rude customers always write. Maybe they should be taught that they have to listen and rather than try to talk back correct this may sound a little bit harsh, but it is what it is. Hope some thing is done about it in the near future or the others that tend to go there.

Edwin navas 5 months ago

I have insurance, they wanted me to pay at front instead of sending the bill to my insurance and then pay my portion. I pushed back and they then agreed to charge 75$ at front and bill for the difference to my insurance. Then the nurse assistant didn’t let me go with my husband inside the room. She was rude about it and was willing to cancel our appointment. He went in and waited in the room for an hour after waiting in the lobby for 40 minutes and we had an appointment. We completed all forms on line and were ready to go in since we walked in and we were on time. I had been to many clinics, urgent care, and hospitals and never experienced a place where they don’t allow the spouse to go in. I requested assistance from the front desk and they told me that it is their policy and there is nothing they can do. The doctor was good, he detected an ear infection and gave a pain injection right away that took away the pain and prescribed strong antibiotics and drops for ear and medicine to reduce swelling and pain at home. That part was good. Hence, I have mixed feelings about this place. They just need to have more empathetic personnel, especially the nurses. And administrators should actually follow up with clients complaints instead of just ask them to contact them.

Honey A. 4 months ago

I had a very disappointing experience at this urgent care. The front desk staff were rude, dismissive, and unprofessional from the moment I walked in. There was noticeable gossip happening at the front desk about patients, which could easily be overheard in the waiting area. That alone made me uncomfortable regarding privacy and professionalism. Additionally, I was told I could not go into the back office area when accompanying someone, but the way it was communicated felt disrespectful and unnecessarily hostile. There was no explanation given in a professional manner, just attitude. The overall environment felt unwelcoming and disorganized. Healthcare settings should make patients feel safe and respected, not judged or talked about. I truly hope management addresses the behavior of the front desk staff, as first impressions matter and professionalism should be a standard in any medical facility.

Morgan Blake a month ago

I told the front desk lady I thought was in a heart arrhythmia that can be dangerous and she still made me check in. After waiting 20 minutes I told her my heart rate is 180 and I need to be seen now. After she verified my heart rate was 180, I finally went to the room and waited another 5-10 minutes before anyone even came in. The doctor was very nice but I was very upset over everything else. There was no sense of urgency for my dangerous condition. I was in fact in sustained ventricular tachycardia and had my husband drive me to the hospital.