HealthPartners Urgent Care St. Paul Como

Jakayla Davis 5 months ago

So my experience was not the best . But I’m giving them 5 stars for the doctor that seen my mom . My mom had to wait for a very long time . The front desk was not so pleasant . They took her back . And she sat in the room for another hour . Her irritation level was through the roof . Where she called me to come back and speak with her and the doc . When I get there the doc was very calm . Trying to keep his composure . My mom was agitated and showing it . I took over and he spoke to me . My mom was there being seen for something the clinic didn’t specialize in . He still tried & did what he could to keep her comfortable . Him remaining calm made her calm down . We began regular conversations. He has a brother and sister . He his mom and siblings are all in the medical field . His sister was going to be a pediatrician I believe . He has an accent . Went to college down south and has been up here the last 2 years . I forgot his name . But if he read this he would know it’s about him . I want to thank you . You’re an amazing being . Thanks for handling my mom with care . Thanks for not giving what she dished . People like you make us feel safe . Thank you so much . (Dark hair . White man. Tall . Accent.)

mybestcareer choice a year ago

The lady with short grey hair and glasses that works the front has terrible patient care service. The receptionist stated 2+ hours wait. They called about 1.5 hours. I returned on the 2 hour mark and the lady with the short hair with glasses stated they have been waiting. When really most patients are waiting 2+ hours to be seen, so who is really waiting? There should be a process where if your name is good to be called, to provide a 30 minute notice via text message to provide you time to return. If you’re going to make patients wait for 2+ hours at least give them a notice of where they are in line.

Kathryn O'Brien a month ago

Used the “save my spot” feature through the website and waited less than an hour. Check in person, nurse, and especially the doctor, Sarah Evert were fantastic.

Jacob Reynolds a month ago

Has no interest in actually helping or solving your problems, just whatever gets you out of there the quickest. Never once had my problems resolved at this clinic after going 4 times.

Caitlin a year ago

They saw me quickly and everyone was very kind and thorough. I appreciated that they are open until 8pm. The doctor also stayed late to see me. I think urgent cares get a bad rap because people expect care to be really quick when urgent cares don't have any control over the patient volumes that show up. But they did a great job and were really thorough and respectful.