Gaslamp Medical Center

john jacquex a month ago

THE PLACE to go for any cold/flu, sore back, itchy eyes.. I went there for all these over the last 10 years and Dr. Quinonez has seen it all before and knows exactly what you need to get back on your feet. Always quick, professional service in a friendly, immaculate office. I love this place in downtown San Diego.

Mary from Vista CA 6 months ago

I arrived exactly at 11a.m. for my work injury medical appointment. My work injury occurred more than 5 years ago and I needed a medical exam clearance for surgery. Approximately 45 minutes later after filling out paperwork I had my vitals taken and bloodwork drawn. Next I was sent into a room for an EKG which took just a few minutes. Tge assistant told me the MD would be in shortly. I waited in a chair for at least 30 minutes and tge lights automatically shut off. I asked what is going on it’s 12:40, I haven’t been seen by the MD and the lights went off. The MA said I was late and had a 9a.m appt. In NO WAY did I schedule a 09a.m. appointment when I live one hour away and I had a business phone appointment at 08 to work on a family members trust which I attended. I was not only lied to but shamed which I do not tolerate just because I’m a work injured patient. When I did see Dr Q he even asked me if I thought XYZ Hospital (my former workplace ) had a lot of money! I have daily pain and walk with a limp and fall a lot and have not received one flat dime! I’ve had 3 disks removed from my neck and a muscle reattached to my L shoulder. My R bicep is detached also but not repairable. I’m not able to do any lifting and my job as an RN is over. I do NOT recommend this facility for anyone who has been injured through their work based upon the disrespectful and lying behavior I received. NO MEDICAL FACILITY SHOULD TREAT AN INJURED WORKER HOW I WAS TREATED.

Erick Lopez 5 months ago

The level of professionalism was quite lacking, as I was made to wait for several hours without anyone attending to the reception. It was an exceedingly unpleasant experience.

Alanis Gonzalez a year ago

I was extremely disappointed with the lack of professionalism coming from this office. After suffering a cognitive injury, I came to this office to get the care that I desperately needed but was met with more stress. Please see my concerns below: Day of Initial Appt. 1. I'm not sure if this person is a nurse, but a woman wearing scrubs was taking down my personal information on a post-it note which visibly had others' information on there. I'm certain these are grounds for a violation of patient privacy and improper conduct of a medical facility. 2. The doctor came into the room without introducing himself and immediately began to touch my neck for any pain. It felt completely off, especially because I had never been seen by him before. The examination of my injury was also rushed. 3. The doctor was repeatedly touching his nose as if he were sick, then proceeded to type on the keyboard within my examination room. Witnessing this shed light to how unsanitary this place is. Follow up call made post-appt. 4. I spoke with 2 front desk personnel when I needed to receive an update on some paperwork: Karina and Veronica. During my first phone call with Karina, I asked for an update on paperwork that I sent over. She did not know what I was referencing and repeatedly placed me on hold after I let her know who I sent it to, the email used, and what its contents were. During my phone call with her and as I was mid-sentence attempting to get her name, she quickly hung up. When I called back and spoke with Veronica, I was placed on hold for upwards of 2 minutes. I called back and again spoke with Veronica to address my previous call and get the previous woman's name. Veronica would not provide me with the information of the person I previously spoke with because she "didn't know who it was." (as if the office is large and many people work there answering phones). I was also given mixed information about the closing of the office that day. Due to these experiences, I ultimately decided to retrieve my patient file and treat elsewhere. It is unacceptable for a medical facility and its staff to normalize this kind of behavior. They were lackadaisical, uninterested, and seemed like they did not uphold the proper standards of a medical facility. One cannot treat someone poorly and assume that they will not advocate for themselves because those patients will show up to the office to address these concerns in person, like I did. In light of this situation, I am grateful to have spoken to Ron who validated these concerns.

Jason Mayeroff 6 months ago

Terrible clinic. They are far more concerned about insurance than they are about helping you with your medical condition. Avoid.