Carbon Health Urgent & Primary Care San Francisco - Castro

Jane S a month ago

I like the PC I see, but whatever you do, DO NOT let them send your lab work out. They send it to a random "healthtrackrx" (not labcorp or quest) which doesn't run your insurance. I am still getting new bills every few weeks from them, that I pay in full each time, even though my appointment was 4 months ago. They charge ~2x what labcorp and quest charge for the same tests, so your insurance, even if it's amazing, will not pay for even half of the cost. To add insult to injury, the lab provider they use sells your data for marketing and other purposes, which should be against the law for simply trying to pay a medical bill.

Hugh C Neville 3 months ago

Walked in today without an appointment for a finger infection and the team took awesome care of me. I was in and out in just over an hour and the provider I saw (Josh, I believe) was thorough, efficient, and delivered awesome care to me during my visit. He even called in an Rx before I left so that I was able to pick it up on my way home 😎 After a couple sub-par experiences with health care recently this helped restore my faith a bit 🙏

G Moore 6 months ago

No x-ray. I needed an x ray to check for broken bones. I called the front desk to confirm that the urgent care could perform an x-ray this evening. I was given a confident “yes,” so I decided to go. After a painful walk, I show up for my appointment and after paying copay and waiting 30 minutes to be seen, I was told there is no x-ray onsite. I was told I would have to make an appointment for that separately at a different urgent care location further away. This location’s waiting room is also problematic from a privacy and HIPAA standpoint. I heard the private medical details of multiple other patients during my time in the small, concrete waiting room, including a conversation the front desk had with the patient about their stool sample. I have no doubt my identifying information was audible to other patients as well.

David Pennebaker 4 months ago

They were all incredible. I went there today for urgent care because I have been sick for 5 days and not improving. I did not have an appointment, but they took me right away. They determined that I have a lung infection and put me on a nebulizer machine with medicine to open up my airways. They ran tests and prescribed antibiotics which I am picking up now. I will go back for x-rays tomorrow afternoon after taking 3 doses of the antibiotics. They gave me excellent care. I definitely recommended this location. I can’t say enough to thank them.

Audrey 6 months ago

They were running a bit behind—even with an appointment—but that’s pretty normal for urgent care and totally understandable. The front desk staff was incredibly kind. They checked everyone in quickly and even offered me a disposable heat patch since I was there for neck pain, which I really appreciated. The nurse was great too—she asked thoughtful follow-up questions and really listened as I described what was going on. The doctor was also wonderful. She was very kind, did a thorough exam, and clearly explained what follow-up care I’ll likely need and when I should go to the ER if things worsen. Overall, super professional, caring, and efficient care. Highly recommend!