CareNow Urgent Care - Heights

Cedrick Smith 6 months ago

1. was told doctor will be with you momentarily…and it was a nurse practitioner. i have no problem seeing midlevels and have in the past but i was lead to believe it was a doctor that would be seeing me and it wasn’t. 2. have never had elevated bp and the machine registered a markedly elevated number to my surprise. i took a photo of the reading on the machine and was admonished for doing so by the nurse who stated “i had broken a hippa violation” when taking a photo of my blood pressure reading. i am in healthcare and that is not a hippa violation. 3. i was not informed that X-rays were not available at the facility and had to drive to another facility to get X-rays done. again a lapse in informing persons that a service was not available in case that particular service is needed. i had a musculoskeletal issue that it was very reasonable that an X-ray may be needed. and, it was needed. it was very inconvenient to have to go to another facility to get the X-rays. 4. reading my discharge paperwork, the diagnosis was reflective of a deficient assessment and physical exam. i will be asking for a partial refund.

Stephen Jarvis 4 weeks ago

A couple of things: Their EKG and diagnosis were completely wrong and almost cost me an ambulance trip to the hospital if I hadn't decided to drive myself. Hospital EKG was completely normal. Aspirin that I was given here further complicated my actual diagnosis due to their poor machinery and/ or interpretations. During the visit, I requested an EKG specifically for chest pain and was told that that would be part of their tier 2 planning which would cost $235, which is a little extra, which I happily paid. Now almost a month later I had to call their billing department because I was charged $115 because they decided to call that EKG a tier 3 so they could make some extra money off me on the back end. The records that they keep and the system they use are in shambles. So much so that I had to spend almost an hour. Trying to figure out how to contact them about this discrepancy. Billing department told me that I had signed a document that said that extra charges could incur, but I have no recollection of anybody telling me that which means that they're banking on the fact that you're too sick to read your contract. Seems a bit scummy, possibly illegal? I'll get with my lawyer friends about that. I will say that the employees seemed very pleasant there. However, if you're in need of actual testing, I would go elsewhere. This place has every intention of taking your money in the front and sticking it to you in the back end because you made the error of being ill.

Judy Darden 4 months ago

I’ve been there twice and didn’t have to wait to go in. The staff is very friendly and helpful. It was the same doctor other times and he was very knowledgeable and kind

Carrie Schroeder 3 months ago

The staff here is amazing! Super kind, attentive and professional. I was able to get on their waitlist online and fill out my paperwork online so there was minimal wait time when I arrived. In and out super quick with my prescription called over to my pharmacy. Thanks, CareNow!

Sharon Cloer 4 months ago

I was treated so well by the staff, nurses and doctor! I truly felt they cared. I was checked in by the front desk because I could do it myself, hugged by the doctor and given well wishes upon my exit. Thank you for taking such good care of me!