MemorialCare Urgent Care - Long Beach (Los Altos)

kawani brown (NAHBE) 2 months ago

I hate to leave a 1 star review, because my previous care here with Vicki Hsieh was wonderful. I appreciate her time, sensitivity to the matter and thorough care. My visit on May 1st with Alan M Tenazas was awful. I went to urgent care for a sensitive matter. I had been the previous month for something similar. My PCP is booked months out, so they recommend I go to their urgent care. Alan dismissed my concerns after speaking to me for 5 minutes. He had not even read through my file. I know this because he kept stating things as facts that was incorrect and I pointed out that it should be in my file. Then he would read it and say Oh I didn't see that. He felt on the area in question and said he didn't feel what I felt. Okay, you are not inside my body and whether you felt it or not, I should be tested further. He lied straight out, telling me that he could not order certain tests. I know it's a lie, because PA at the very same urgent care ordered it before. He then tells me to write a complaint to my insurance about my PCP to get seen sooner. I told him that type of thing will take weeks, if not months and I am concerned what's happening now, which is why I am in Urgent care. It was like talking to a wall. I got nowhere. No testing, no nothing. Just dismissed.

joseph simone 2 months ago

I've only been here twice and both times were a joke. First time Dr forgot about me in the room, left for the day and I had to start over from the beginning with a different Dr. Second visit the Dr didn't even read anything the nurse put on my chart and then try to prescribe me something I'm allergic to. I've had better care in the CVS Dr station. My guess is these Drs are wash outs that can't make it in the field. Definitely miss management.

Charles Provencher 2 months ago

Have been told this is the direction health care is going. Doctors managed by a large group, where the patient has to go through a call center/online portal to reach a doctor, and you always have to wait 1-5 days for a response. Saw Dr. Sin, he stated several times how he responds to messages several times a day. He made a mistake on a referral.......and after three different calls (and several from the other drs office), he didn't fix it for 10 days, and never responded to any of my messages. Pretty much as expected, takes forever to get an appt, and you can't get simple answers. Need a appt? They said to call between 5-6 AM that day. The system was already broken, now there's another layer on top of that

Mat Tinikk 3 years ago

This wpuld be the closest Urgent care I can go to. This is a big urgent care center and I have an appointment at 3:30 so I decided to go at 12:30 and when I arrived I was greeted by front desk and I gave the paperwork filled up in advanced prior to visit and front desl took care of the paper work and not busy at the time so after the paper work only waited a minute then I was called in already. I have a nice experience with this place.

Kourosh Mesbah 7 months ago

Went here with an injury & they told me 1-2weeks to heal, so no need for imaging. So after 5 weeks of nonstop pain, I finally go to ER, get imaging, & boom... I'm out 3 months. I really felt they just threw me in a blanket catatgory of how to treat injuries rather than take the time to understand my injury & the uniqueness of treatment & care. It's frustrating I had to go to ER just to get a simple answer of what's wrong with me. I feel I received bare minimal care & felt like I'm a nuisance to these people. I won't ever return here again.