Concentra Urgent Care

Sandy Ayala 4 weeks ago

If I can leave ZERO STARS I would. All Medical Assistants on duty today were actually very professional & empathetic. It’s the twerp they have for a “provider” by the name of Danyl Fakhrutdinov that was so disgusting. Waiting two hours in an exam room for a physical examination that took less than two minutes is unacceptable.After sitting in the room with no explanation or updates regarding the delay, I approached the Physician Assistant and asked whether I was going to be seen. His response was, "I can do it now or you can go." What was most disappointing was not the wait itself, but the complete lack of professionalism, empathy, and accountability. There was no apology for the excessive delay, no explanation, and no acknowledgment that a patient's time has value. Healthcare providers are busy, and delays happen. However, patients deserve basic courtesy, communication, and respect. Unfortunately, my experience reflected none of those qualities. I filed a complaint against him to the Physician Assistant Board of California & will file a report with the Better Business Bureau as well. I hope this office reviews how patients are treated and recognizes that professionalism extends beyond medical care—it includes how people are spoken to and respected throughout their vis

Heather Elizabeth a month ago

First off let me just say that I LOATHE negative reviews, but sometimes they’re necessary. This place seems very disorganized and like their left hand doesn’t know what its right hand is doing. I arrived at about 8pm May 18 (it being 11:41am May 19th and I got here at 10am) and the lobby was virtually empty. All I needed was 3 vaccine boosters for a new job. I get all checked in and fill out my documents via that text they send you. After waiting about 30 mins a lady comes out and tells me that they cant see me, because I need to be observed after my vaccines for fifteen mins and the Dr wasn’t up to it. Which if you look at my photo the email they send me gave the hours and I adhered to that. Here I am now after waiting forever, I get my shots and they sent me on my way. No observation done whatsoever. People don’t deserve to have their time wasted. These shots could have been done the first time and they simply chose not to. The Concentra in Burbank however, is amazing! I’ll go there moving forward.

Juliette Angulo a month ago

Hi, Omar was a courteous staff member that took my vitals and tests. The office staff were polite and explained my wait time. My Concentra visit was very positive. Thank you 😊

Emma Medusa Medusa 2 months ago

I went into work at 4;30 p.m. which is the time my shift starts. My work does random testing and I was picked.Due to heavy traffic in the area I arrived right before 5. I was told immediately to wait and that I'd be a long wait due to me being there after hours and a very short staff that day. I was there for about an hour. The attendant just seemed tired and annoyed. It's ok I just waited expecting a 2 hour wait. There is a snack machine so it wasn't so bad. I was helped after 1 hour and parking was free. The lady who took my sample was nice. The attendant kept re iterating that we were there after hours so that it would be slower than during business hours. They were also short staffed.

Larry Ewing a month ago

My visit to Concentra (near downtown Los Angeles) a few days ago was calmy, politely, and quickly handled --regardless of the high number of clients/patients present at the time. ...I visited the same Concentra clinic a few years earlier...and the qualitative level of service WAS EXACTLY THE SAME.🙂