UF Health Emergency & Urgent Care Center - Lane Avenue

Aileen Tullis 3 weeks ago

I would like to extend my deepest gratitude to the incredible doctors, nurses, and staff at the ER who cared for me during multiple visits this past week. I came in experiencing severe facial swelling, an extensive dental infection, fever, intense pain, and complications that ultimately required staying longer than an hour or two and IV antibiotics. Every time I walked through those doors, I was treated with kindness, compassion, professionalism, and genuine concern for my well-being. The medical team took my symptoms seriously, listened to my concerns, and worked diligently to ensure I received the care and treatment I needed. The nurses were attentive and compassionate, checking on me frequently and making a very difficult situation a little easier to endure. The physicians were thorough, knowledgeable, and took the time to explain everything clearly, helping me feel informed and reassured during a frightening experience. When you’re in severe pain and feeling scared, the way healthcare professionals treat you matters more than words can express. This team made me feel seen, heard, and cared for every step of the way. Thank you to everyone who played a part in my care. Your dedication, empathy, and commitment to your patients do not go unnoticed. Because of your efforts and the treatment I received, I was able to get the infection under control and continue my recovery. I will forever be grateful for the exceptional care I received. You made one of the hardest weeks of my life a little easier, and for that, I thank you from the bottom of my heart. ❤️🏥✨ The Morgans

Anjel Buchanan 7 months ago

Had a very pleasant experience being seen. All staff were so friendly and personable. The doctor i had was very kind, and explained everything very well. He answered all my questions and concerns. The front desk employee was so kind. & a huge shout out to the nurse that triaged and checked me in! Everyone made me feel very welcome and comfortable. Will continue going here for any urgent care issues!

Solae Grace a month ago

Went in for a mild uti, told the dr that I couldn't swallow large pills. Was told "that sucks" and that I could empty the capsule into some water or something. Upon having severe side effects for multiple days and doing lots of research, I've learned that is actually a dangerous thing to do. Also, I was called the 2nd day of taking them and told I was prescribed the wrong pills and to start another course of antibiotics instead. After missing multiple doses, calling to get liquid medication that the internet states "is widely available", being told it would get sent to the pharmacy- for that to never happen, I eventually had to go back in and ask for the liquid medication and make sure I wasn't severely ill at this point. Im sure I signed my rights to be upset about this away in the limited liability paperwork and the other about taking medicine as directed. I'm still not feeling better- this should've been a very simple fix. And I'm out a good bit of money for prescriptions that I will never use. 1 star only for the 3rd doctor I talked to that finally listened to me that I couldnt swallow pills and said that the doctor that prescribed me the first medication was using outdated practices.

Lovey B a month ago

The absolute worst UF Health I’ve ever been to. The doctor was extremely dismissive about how sick I was and basically told me to get over it and take Tylenol . Now, 3 days later, I’m still fevering and sick. I was left sitting in the hallway for 44 minutes before I got up and asked for my test results. (On top of waiting forever to be seen by a nurse twice) This place had horrible customer service and did not care about their patients. I felt very uncomfortable sitting next to a man who was delirious and most likely on drugs with only a thin black curtain to separate us. They were passing out lung X-rays like confetti for $$$ but not doing further testing to figure out the real problem. If a patient says they are not feeling well repeatedly and they don’t have a history of coming in a lot for stupid stuff, PLEASE care enough to do more testing. Dr. Panaitescu, Vlad should seriously take a class on human decency and compassion. Calling the kids I work with “ little parasites” is rude and unprofessional. I don’t care where I got sick from, do testing and figure out the problem. Your patients pay your bills at the end of the day.

Janet Davenport 2 months ago

I had a great experience at UF Health Urgent Care. The staff truly cares about their patients and takes the time to be thorough with every step of the visit. Everyone was very friendly, helpful, and professional, which made me feel comfortable right away. They go above and beyond to make sure you’re taken care of before you leave. I highly recommend them if you’re looking for quality care and compassionate service. They are the best.