Midwest Express Clinic Urgent Care

Lanre Abina a month ago

Dominique was wonderful! She was so welcoming and understanding as she guided me through the intake process. I truly couldn’t have asked for a better person to represent your business as my first point of contact.

Queen Pharaoh 4 months ago

I think that the levels of care when being seen is tremendously beneficial for people, I went in not feeling well honestly was over life like completely drained I didn’t feel good mentally nor physically I was just sick, and the physician that saw me asked me a question and I responded well it doesn’t matter what I think because nobody actually cares what I think , I think drs see a middle age AA and treat me with less care as the majority. That lady pulled her chair 🪑 up beside me rubbed my back and expressed that she cared about me and she just offered me words of encouragement that I needed but didn’t know I needed. I went into the dr because I wasn’t feeling good physically or emotionally and left the doctor feeling heard and seen. Not all staff is this gracious I’ve dealt with some rudeness before over the phone trying to get lab results or referrals, however I was so grateful to have the care of the physician that cared for me🫶🏾

Gus Sanford II 4 months ago

PLEASE don’t gamble with your health. I took my son here twice. They misdiagnosed him the 1st time and administered cryotherapy in ERROR. The second time I went the nursing staff were scratching their heads. No doctors on staff all medical assistants and poorly trained nurse practitioners. The ONE good thing I have experienced was excellent customer service from the receptionist, Dominique. After the second failed visit, my son said “Dad can we go to a real doctor?”. Of course we can son! PLEASE DO BETTER MidWest Express-Wicker Park. Single parents don’t have time and money to waste!

Carlos Ortiz 5 months ago

When I initially visited the clinic, I came in as a walk-in patient to have my eye checked. At that time, I spoke with the receptionist, who reviewed my insurance information and explicitly confirmed that my insurance was accepted. Based on this confirmation, I proceeded with the visit, which went smoothly. Approximately two months later, I returned to the clinic and spoke with a different receptionist, who informed me that I owed $160 because the clinic does not accept my insurance. When I explained that I had been told otherwise during my initial visit, she stated that mistakes sometimes happen and that the previous receptionist likely did not read my insurance information correctly. As a result of this error, I am now $160 out of pocket for a mistake that was not mine. This situation is both unacceptable and extremely disappointing. Patients rely on staff to accurately verify insurance information before services are rendered. Being told after the fact that an error was made places an unfair financial burden on the patient. Situations like this create a serious lack of trust and could easily affect anyone. I am requesting that this issue be reviewed and resolved appropriately, as I should not be held financially responsible for an internal verification error.

Alex Magnuson 6 months ago

I came in with a dull chest pain on my left side and the staff was very kind and professional from start to finish. The medical assistant did an EKG and put my mind at ease during this. Every person I encountered each step of the way was professional and kind. I'd recommend and come back.