CareNow Urgent Care - Central Austin

Julia Oldham 2 months ago

Ciara at the front desk was so kind and caring when I came in feeling so unwell. I was impressed with my nurse KeKe (didn’t even feel her give me the shot! Haha), and the doctor was Alex was thorough and compassionate and knowledgeable. I left knowing exactly what was wrong, and what to do. I was in and out in 20 minutes. I will definitely visit this location again, if I need an urgent care.

Ruchie Palencia 5 months ago

The young woman working the front desk provided some of the worst customer service I've ever experienced. I came in with an appointment for a mask fitting since I work as a nurse, and she told me they didn't have anyone available and didn't have my mask - without even bothering to check. She just pointed me to a different location and sent me on my way. I drove to CareNow at Mueller & Burnet, where they also said they couldn't do mask fittings. Mueller then told me they recommend bringing the mask from my hospital, which was information the original front desk should have mentioned in the first place instead of wasting my time. Here's where it gets worse: My delivery receipt showed my mask had been delivered to this St. David's location all along. I drove back (40 minutes round trip) to retrieve it. When I returned and showed the same front desk employee the delivery confirmation, she got immediately defensive and claimed she'd been working the past three days and hadn't seen ANY mail. She dismissed the evidence right in front of her face, sat there clicking her nails with an attitude like she was annoyed that I dared to ask her to do her job. Then the manager came back--with my mail with my name on it - proving it was there the entire time. Did this employee apologize? No. She made excuses and showed zero accountability for wasting my time and gas money. This employee's laziness, attitude, and refusal to simply check before sending patients away is completely unacceptable. She needs serious retraining or shouldn't be in a customer-facing role. Do better, CareNow St. David's

Michelle Bradshaw 4 months ago

The check in process was easy and the staff was friendly and caring. They listened to my concerns and treated me with respect. I would definitely use this urgent care again.

World Traveler 3 months ago

Recommended urgent care facility. I had some sutures removed and the process was quick and simple. Be sure to bring your insurance information or have it loaded to your phone. You will register and check in on your phone after they send you a link. The doctor was responsive and easy to talk to. Centrally located and they had plenty of availability when I walked in.

Lissi Riedel 5 months ago

AMAZING staff!! Provider Sanders is amazing. She took the time to talk to me, I am in high risk of some medical conditions and a simple virus can potentially take me to the ER and she took the time to teach me that I need to let doctors know that at the beginning of the visit so they could assess me better and help me. You don’t see that type of care in US doctors anymore… I’m glad I met Provider Sanders. The staff was amazing too! Front Desk - Ciara was great! She is very welcoming and had a lot of patience, she even took care and was very graceful with a homeless elderly that came in to ask for coffee. She was kind and patient with him. MA Abram was great too! Every time I go there Abram is very nice and welcoming. I live in Mueller where I have a carenow 3 blocks away from my house wand I still choose the central location and make the drive just because of how the care for patients. I’ll give them and additional star if I can could