CloseKnit (Formerly AllCare Primary & Immediate Care)

Jonathan Torney a month ago

I absolutely hate this new Closeknit management that they have transitioned to. It's impossible to reach anyone at the front desk. Also, you can no longer contact the facility directly, the number goes directly to closeknit and they have to transfer you to the facility. Its extremely inefficient. Even the messages in the patient portal are no longer directly sent to the care team. I have an amazing primary care doctor Dr. Roscoe Adams. However, its hard to receive the same level of care that i received when i initially started with him. I've been with him for 4 years. This new management system needs to go or be revamped.

Kia V 2 months ago

This is so weird. The door was unlocked at 9 AM which is when they're open today. Came inside the urgent care to absolutely no staff. I called the AllCare main line/headquarters and they're also trying to call the location and manager. I can hear the phone ringing over and over again but again, there's absolutely no staff. The person on the line is telling me they should be open because there was no notes or indication about them being closed today. I'm still on the line with them. Super unprofessional. If it's closed, the doors should've been locked. Not sure if someone forgot to lock up last night but either way it says it's open today at 9 AM. It's now 9:20. Still no staff to be seen. My throat is swollen shut though and I'm just waiting for the person on the line to tell me what to do. Update. Now 9:35 AM and still no progress. Still on the phone with the main line as I'm sitting in the main wait.

Eromosele Oboite 2 months ago

I have been a patient at this office for the past 5 years and have never had an issue until this experience. I called ahead to ask about a walk-in for an urgent concern and was left on hold for over 30 minutes before being sent to voicemail. Thinking the office was just busy, I went in person to ask if I could be seen. I was immediately denied without any real consideration. I explained that I have been a consistent patient of Dr. Adams for the past 5 years and do not live nearby, yet still make the effort to come here for my care. That did not matter. I then asked for any availability within the next few days and made it clear I was flexible. Instead, I was offered an appointment 8 days out on a date the receptionist already knew I could not attend, with no attempt to accommodate. What made this worse was that there was only one person in the waiting room. As a fellow physician in training, who has also worked in primary care for years, I find it hard to believe that the clinic schedule was at capacity given there was only one person in the lobby when I walked in. Yet there was zero effort to help a long standing patient with an urgent issue. If a patient cannot be seen by their primary care physician of 5 years for something urgent and is immediately told to go to urgent care, it raises serious concerns about how this office operates. To be clear, I have never had an issue with Dr. Adams personally. This review is strictly about the front desk experience, which was dismissive, unhelpful, and unacceptable. I can only imagine how other patients are treated in similar situations.

Jasmin A 4 months ago

I had a very pleasant experience here the other day. I was able to seamlessly make my appointment online and on-site check in was a breeze. I’ve never been to a more organized, efficient, and friendly urgent care facility than here! Dr Roscoe Adams was incredibly kind and informative during my pre-op clearance visit and the lab tech (I’m so sorry I am forgetting her name) was such a sweet lady.

Spencer Launer 5 months ago

I booked an appointment at 1130 AM. They still hasn't seen me after 45 minutes despite the staff all not tending to any patients (that I could see). They said they still hadn't seen their 10 oclock. The doctor was literally in his office on his computer. The walls are glass, I see you! Would not recommend. Typical PE backed healthcare provider with no regard to customer satisfaction or service.