GW Primary Care - Cleveland Park

Estefania Sanchez 4 months ago

I've had a very frustrating experience following a recent appointment that was specifically scheduled to obtain a prescription. During the visit, I was told a two-month prescription would be sent to my pharmacy. However, it was never submitted, did not appear in MyChart, and after multiple follow-up calls over two days I still don't have my prescription. To make matters worse, it is now Friday and the office is closed until Monday, meaning I will have to wait next week to see if I can get in contact with someone and receive my medication. Since the entire purpose of the appointment was to obtain this prescription, the lack of follow-through has been extremely disappointing and frustrating, especially since I've come to this clinic multiple times before and I'm an established patient. After also previously having to reschedule my initial appointment due to a long virtual wait time, this has been the most frustrating patient experience I’ve had at GW. At this point, I simply want the prescription that was discussed, especially after already completing the visit and will get a bill for the appointment. Unfortunately, after this experience, I do not plan to return to this clinic. I hope processes and communication can be improved to prevent this from happening to others.

Rowan 4 months ago

Unbelievably bad service and care. Not only did the front desk get my insurance wrong over and over for months (causing me to pay hundreds of dollars for simple telehealth appts), my PCP randomly left the practice and no one gave me any notification (besides suddenly denying my prescriptions). Now, I'm left without a PCP and no refills on my meds. This doesn't include that fact that my doctor was inconsiderate and unreachable. Over MyChart messages, only the nurse would respond. The facility is run down. Don't go here.

Jeanette Saunders 8 months ago

I was at the Cleveland Park location on a Wednesday for an urgent care visit for nerve disorder and paresthesias. A very nice Dr. Stout wanted to check my Vitamin B12 and Folate levels but there was no lab tech available. Not happy about that. The summary indicates that I "Go to LABCORP." However, (1) I would need written orders that I do not have and (2) I always go to Quest Diagnostics. So on the following Friday I called to try to set an appointment to return for lab tests. That is a feat in itself. To actually reach the specific location is a miracle. When I finally did reach someone I was told I would have to go on the website and use that. Why? I am not a regular patient. However, I need to schedule an appointment so that I can use my insurance for transportation. I have to give the insurance three days notice. Bummer!!! Two stars---shared by the very nice lady who checked me in, the medical assistant who took my vitals, and Dr. Stout's kindness. Zero (0) stars for my visit, trying to reach a human to speak to and the lack of necessary personnel (lab tech) to facilitate my visit. Very Disappointed

Anthony Zahm 10 months ago

I set up my appointment over the phone and then set up my account. I found the Computer experience easy and well managed. I got to this clinic the day of my appointment 20 mins early and was happily checked in my the friendly clerk up front. Once checked in the process was a breeze from there. I give the clinic 4 stars because the waiting room had a smell of urine and the floors looked a bit muddy. Overall customer/medical experience was great! Would recommend!

Emily N 7 months ago

Wouldn’t recommend this office -Honestly, very poor communication. I had a lab test ordered during my exam. They said the tech was out to lunch for the next hour so I came back that day. I was then told they wouldn’t be back for another 30 minutes. I call ahead and go in again and the lab tech still isn’t there. They don’t post the hours or give any information to actually speak to anyone at this location.