Straub Benioff Medical Center - Kahala Clinic & Urgent Care

Ivy 2 months ago

Came in for sinus problems. It was hard for me to talk and hear because I’d been sick for a while. Staff at check in was kind and quick. I gave my ID and other info they asked for. They checked me in easily without troubles even tho I could barely talk or hear. In the back, I waited for a short time to see the Dr. who prescribed me meds until I could see an ENT specialist. Told me to come back if it got worse. Thankful they were there to help me. Overall - sucks being sick, but it was a smooth experience. also they informed that the had a virtual urgent care option in case I needed help. Glad that’s available

Geoffrey Tan 6 months ago

Went to get my post-laparoscopic surgery staples removed during a visit to Hawaii. Very disappointed with the arrogance of and treatment by Dr Masden. Rather than focus on patient (me) wellbeing and the issue at hand, he was preoccupied with the fact that my surgeon in Europe let me travel and have someone else remove the staples - which is a very standard and non-complicated procedure. Furthermore, he did not clean or disinfect the incision areas before or after removing the staples, which is basic. And finally, he refused to answer my simple question about how to take care of the incision areas afterwards: he just sarcastically said each time I asked (a few times): “what did your surgeon tell you?” Amazing. On a more positive note, the staff out front were friendly and helpful. But the appalling medical attention and attitude results in one star.

Anna M 4 months ago

Be aware just checking in counts as a visit and you will be charged. I paid $140 *with a 40% discount for paying same day* to check in and be in a room with a Dr. for 5 minutes, and he wouldn’t even look at my issue, just gave me the name of a dermatologist. The front desk knew everything about my issue when I checked in, but still let me wait an hour and be seen even though they couldn’t provide care. Most of the time Dr Chad Wasden was in the room was him harping on me for not having insurance and letting me know lots of people work jobs they hate just to get coverage. I had already told him my situation with insurance, he’s getting paid either way and it’s definitely not what I want to hear when you’re charging me to hear you talk.

G P 2 years ago

Friendly staff, clean, inviting. Have visited twice; once with father, once for myself. Was very happy it is nearby, decent parking, food places nearby if you’re waiting for a loved one. Purve is a good pick-me-up if you need it. My urgent care of choice

Nick F 2 months ago

Waste of time at this location. Sucks, too, because Straub is a good hospital. Constantly being told I’m next in line for an X Ray when every single person who has come in has been seen before me. I made an appointment on My Chart but apparently that doesn’t matter much to them. The front desk are absolutely terrible at their jobs.