Mass General Brigham Express Care (Boston Common)

Oliver Shao 3 weeks ago

I had a very disappointing experience at this urgent care facility today. My partner came in feeling extremely nauseous and unwell. After being brought into an exam room, she waited for an extended period of time without being seen. When she asked a staff member, “Can I get some water?”, she was told that if she wanted something in the future, she should “always say please.” Given that she was seeking medical care and feeling sick at the time, we found this response lacking empathy and professionalism. What was even more concerning was that the nurse who was supposed to be caring for her continued to delay seeing her, and appeared to be discussing and laughing about the situation with other staff members outside the room. As patients, it is difficult not to feel humiliated when medical professionals behave this way. We understand that healthcare workers have demanding jobs, but patients deserve to be treated with respect, compassion, and dignity—especially when they are vulnerable and seeking medical help. I hope management reviews this incident and takes steps to improve patient care and professionalism.

karina k 8 months ago

All staff were so kind and helpful and quickly helped me as soon as I walked in due to a quick emergency allergic reaction. There are not many urgent cares in town near the Seaport area so I came here and thankful they were open til 8:30am. Thank you!

Gian Fabbri 3 months ago

Waited a bit, but the practitioners were great. They listened carefully, took me seriously, and ran a bunch of diagnostics on site and sent others to a lab. Honestly a better experience than most of my PCP visits. You don’t want to need their services, but it’s a great resource to have.

Gracie Anderson 7 months ago

The worst absolute experience - clinician prescribed medication that I supposedly "might be allergic to" and it was ineffective in treating the cause of the issue. Explanation of medication being prescribed was filled with jargon and was unclear. It has been over 6 months since my appointment and this location filed incorrect billing codes which my insurance has had to ask them to re-bill. Horrible communication about billing, had to file a higher level appeal through my insurance and they have not resolved the billing code issue still (it's been over 6 months). Every time I call them they have no new information, cannot explain the hold up, and will contradict the information my insurance company has communicated. Do not go here!

Nicole Markardt 8 months ago

My daughter, a college student, and away from home for the first time, went to this urgent care four separate times for the same ongoing illness. Each visit, she was met with rudeness, zero compassion, and complete dismissal. Instead of truly assessing her worsening condition, the staff acted as if she were asking for controlled substances rather than a simple antibiotic. They repeatedly refused to prescribe anything helpful, told her there was “nothing more they could do,” and actually suggested she go to the ER instead. When she finally did, the ER doctor was shocked by the level of inflammation in her throat and immediately prescribed antibiotics — something that should have been handled days earlier at urgent care. This place is the definition of incompetent and careless medical practice. To treat a sick, scared college student so coldly is unacceptable. If you care about being taken seriously or treated with basic respect, go anywhere else.