Mass General Brigham Urgent Care - Brookline

Juliana LaVita a month ago

I’m never going to this urgent care again. The wait wasn’t a big issue, and it seemed straightforward enough- but after getting two very basic tests done after a sore throat, I’ve been getting charged insane amounts from the provider (after insurance over $1300 already) from a diagnosis of strep throat. No one told me one of the tests would be sent to the hospital and accrue hospital fees as if I were treated in an emergency room! I’ve been trying to argue with my insurance, (btw where this was an in-network urgent care also), to no avail. When I went to pick up my prescription of antibiotics a couple hours after the visit also, it turned out it had never been sent, and I needed to CALL THEM BACK to get my antibiotics prescribed!!!! I rarely document these things as someone who works in food service and understands how petty reviews can get, but this all around was a super upsetting experience with this “hospital.”

Lidia Lee 9 months ago

My husband and I went to the urgent care this afternoon. There was no line and we were seen rather quickly. My husband had ingrown toenail that was causing him pain and bleeding. We were taken care of by Kasey Higgins PA. She was knowledgeable, courteous, nice and amazing. She took care of the Ingrown toenail surgically and prescribed antibiotics, tinus shot, and after care instructions. I would say her professionalism is superb. She not only took care of the symptoms, but got to the root of the problem. I would highly recommend her to any patient. Her care was above our expectation. Thank you Kasey.

Елена Нор 4 months ago

Mass General Brigham Urgent Care – Brookline I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that “other patients’ conditions were more important than mine,” without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility—not an Emergency Room—so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened attentively despite my difficulty speaking. This part of the visit was professional and appropriate. Unfortunately, the encounter with Megan Phillips, CNP, was the complete opposite. She entered the room and immediately accused me of refusing COVID and flu testing, which was untrue. I was trying—despite being almost unable to speak—to explain that I had no symptoms consistent with either illness and to ask whether, if tests were negative, treatment options or referral for vocal cord inflammation could be discussed. No physical exam was performed. Instead, Ms. Phillips responded in a dismissive and aggressive manner, stating that steroids are only given in “special” cases such as singers or media personalities, implying that I did not qualify. I am a preschool teacher, and my voice is my primary professional tool and my only source of income. There was no effort to accommodate my inability to speak or to truly listen. My husband, who was present, expressed concern about the two-hour wait and lack of evaluation. At that point, Ms. Phillips abruptly said, “If you are refusing tests, I am done here,” turned around, and slammed the door shut, effectively ending the visit. Being treated this way while physically unable to speak was humiliating and distressing. When I returned to the front desk to ask for a supervisor or guidance on filing a complaint, I was told no supervisor was available. I was handed an After Visit Summary that contained no documentation of my symptoms, history, assessment, or care, only a list of future appointments—despite the fact that no meaningful care had occurred. After waiting two hours and receiving no treatment, I asked if I could be seen by another provider. I was later told that no provider in the department was willing to see me, that I was no longer welcome, and that I should seek care elsewhere. I was dismissed from the facility without care. This experience was shocking and profoundly disappointing, especially within the Mass General Brigham / Brigham and Women’s system, which presents itself as a leader in patient-centered care. I sought help in good faith and was met with hostility, dismissal, and exclusion at a moment of vulnerability. I hope this review prompts serious reflection and corrective action. No patient—especially one who is physically unable to advocate for themselves—should ever be treated this way.

Emma Skybová 5 months ago

I visited urgent care in October with a visibly very swollen, red eye. I specifically asked about antibiotic treatment, as I suspected a staphylococcal infection. Dr. Sim told me it was not a bacterial infection and diagnosed a stye (stye is by definition a bacterial infection!). I was not given any antibiotic eye drops or other pharma treatment and was told only to use warm compresses.I returned two weeks later because I had developed a large pus-filled capsule on my eyelid. A different doctor told me it was too late for antibiotics and that I would need a referral to an ophthalmologist for possible surgical drainage, assuring me that I would be contacted. Nobody ever contacted me. Despite paying over $500, I received no effective treatment and no follow-up. I had to traveled back to Europe to have my eye properly examined (because to get proper patient care in your urgentcare is nonexisting phenomenom). There, I was diagnosed with permanently damaged Meibomian glands and chronic inflammation, caused by a severe infection that WAS NOT treated appropriately at the time. When I showed photos of how my eye looked initially, I was told that the inflammation was severe and that antibiotic treatment should have been started IMMEDIATELY. The level of absolute incompetence shown in handling such a basic and common condition is deeply concerning. This experience resulted in permanent damage and unnecessary suffering. I would strongly caution others before relying on this urgent care for eye-related issues.

E G a month ago

They just stick you with a Nurse Practitioner, not a doctor, who administers one test and says probably allergies despite having a three week deep, productive cough that was not improving. Gee can't wait to see the bill in the mail for that. Should be considered fraudulent to even charge for that level of "care".