UW Medicine Urgent Care at Ravenna

Jazmyn Reffell 4 months ago

I had a very disappointing and uncomfortable experience with Dr Zachary Kile. I came in with symptoms that felt consistent with a sinus infection and clearly explained my concerns. Instead of being heard, my symptoms were dismissed as “just allergies” without a thorough discussion or evaluation. Throughout the appointment, I felt spoken down to and treated as though I was uneducated or incapable of understanding my own body. It was incredibly frustrating and disheartening to feel that my concerns were minimized rather than taken seriously. The next day, I sought care elsewhere and was diagnosed with a sinus infection exactly what I had suspected. It was upsetting to realize that my symptoms were valid and could have been addressed sooner. I do want to acknowledge that the nurses and medical assistants were kind, polite, and professional. Unfortunately, my interaction with Dr Kile did not reflect that same level of respect or attentiveness. Patients deserve to feel heard, respected, and taken seriously. I hope this feedback encourages more compassionate and thorough care in the healthcare system.

Angela Collins 5 months ago

Dr. Chinn was thoughtful, thorough, and efficient. I waited 2 hrs and checked in online before my arrival. I understand that I was very stable and more urgent cases were seen first, as part of the triage system. Overall, I had an excellent experience from the front desk, to the nurse, to the doctor. My options were clearly explained, along with future treatments if deemed necessary. I’m so thankful for this urgent care and its caring staff.

PKAlex Home 6 months ago

I went to the website and ‘Got in Line’. Great system and I got a time to be there. Saves a lot of time. Waited a little while then was seen. The nurse and doctor were great, friendly and helpful. Had some X-rays taken and the staff there were dry good. Got a diagnosis and headed home. Love the Urgent Care because I knew I didn’t need to use the ER. Saves a lot of time! Good docs here.

Jonn J 6 months ago

I still think about the time I went in with extreme pain and unexplained symptoms, got a wonderful, female nurse practitioner who saw fluid backed up behind my eardrum and prescribed me antibiotics, and when the pain didn't fade after finishing them I went back (my PCP was not reachable, I did try her multiple times) and the male doctor was like "Nurse practitioners make stuff up. They're not really that professional." and I had to be like no, I felt the wetness in my ear. It definitely was there. Average UW experience tbh. I was so incredibly sick for months afterwards that I couldn't follow up with a complaint or anything like that, but that was the last time I went here and I left the UW system as soon as I was able.

babette easley 6 months ago

I had a great experience at this urgent care clinic. The staff was friendly, professional, and attentive from the moment I walked in. I was seen quickly, and everything was explained clearly, which really helped put me at ease. The provider took the time to listen and made sure my concerns were addressed. I truly appreciate the care and compassion shown and would definitely recommend this clinic to anyone needing prompt, quality care.